Refund policy

Return and Refund Policy

Last updated: September 16, 2026

Thank you for shopping at JCTOP. We stand behind the quality of our tools and hardware products. If you are not completely satisfied with your purchase, we're here to help.

Returns

You have 7 days from the date of receipt to return an item. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• The item must not show signs of wear, damage, or misuse
• Proof of purchase (receipt or order confirmation) must be provided

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or installed
• Items damaged due to misuse or improper handling
• Clearance or final sale items
• Custom or special-order items

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days to your original payment method.

Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of receipt with photos of the defective item.

Shipping Returns

You will be responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping method.

Contact Us

For return requests or questions, please contact us at:

• Email: jctopph@gmail.com
• Website: jctop.com.ph